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Terms and Conditions

Shipping and Deliveries

For locations in the contiguous United States, shipping is charged at $9.99 per invoice. For Hawaii and Alaska, shipping is charged at $16.99 per invoice.

For local offices in the Dallas, TX area, we will typically ship cases through local courier Dalrock. For all other locations, cases will typically be shipped via UPS.

We will notify you of which shipping courier will be used when you contact us regarding your initial case. 

Please note that due to logistical issues, the arrival date of cases may change.


Essential Smiles Dental Laboratories offers a 1-year warranty for all products. Under this warranty, the completed restoration is guaranteed to (1) be free of defects due to materials and workmanship, (2) fit the provided impression or model, and (3) be fabricated according to the specifications indicated on the prescription form.

Failure due to debonding, poor occlusion, and damages resulting from accident, neglect, and abuse are not considered to be the result of inferior workmanship and are thus not covered by the warranty.

If during the applicable warranty period you experience any problems with the restoration that are covered by the warranty as described above, Essential Smiles Dental Laboratories will remake or repair the restoration according to the original specifications at no additional cost. In order to take advantage of the warranty, you will be asked to return the original dental restoration and submit the original prescription or invoice indicating the patient name.


Returns are only accepted in the event that the completed restoration does not meet the conditions of the guarantee as described above. Any other cases returned after completion are liable for full lab charges.

Invoices and Statements

Invoices are delivered upon completion of each case. Monthly statements are issued at the end of each month and mailed to your office.

Payment Policy

All outstanding balances are due within 30 days of the statement date, typically the last business day of the month. Balances not paid within 30 days of the statement date are subject to a 2% finance charge, applied on a monthly basis. Any accounts 30 days overdue may be put on hold or will receive any further orders C.O.D.

A fee of $50.00 will be charged for all returned checks.

Should the need for litigation arise for any reason, the losing party shall pay the attorney fees and court cost of both parties.

** This policy statement is subject to change. **


Last Updated: July 11, 2022

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