FAQ

If you have any more questions or need assistance with any aspect of our services, don't hesitate to reach out to our customer support team. We're here to provide you with the information, support, and solutions you need for a seamless experience with Essential Smiles Dental Laboratories.

Q1:

How do I get started with Essential Smiles Dental Laboratories?

Just give us a call or use the new doctor contact form, and we will send you a starter kit with everything you need to send us your cases. If you need to send us cases right away, you can download our printable Crown & Bridge or Removables Rx forms. Simply fill out the Rx form, keep a copy, and include it with your case. Then, call us to schedule a pickup, and our customer support team will provide you with a shipping label.

For customers located in CA, AZ, NV, OR, WA, and HI:

Toll-Free: 1-855-919-6400

For customers located in all other states:

Toll-Free: 1-844-943-5858

Q2:

How do I schedule a pickup for my cases?

You can call our customer support team toll-free to arrange a pickup at a time that suits you best. Please note that the courier company that we ask you to use will be determined by your location. Depending on the courier, we may be able to arrange for you to call the courier company directly or to set-up an account on an online portal to schedule any future pick-ups.

For customers located in CA, AZ, NV, OR, WA, and HI:

Toll-Free: 1-855-919-6400

For customers located in all other states:

Toll-Free: 1-844-943-5858

Q3:

Do you accept digital cases?

Yes, we are fully equipped to handle your digital cases. We can work with oral scans from any open system intraoral scanner on the market. Call or email us, and our customer service team will help you get set up with your preferred system.

For customers located in CA, AZ, NV, OR, WA, and HI:

Toll-Free: 1-855-919-6400
Email: oralscanca@esdentallabs.com

For customers located in all other states:

Toll-Free: 1-844-943-5858
Email: esdentaldallas@gmail.com

Q4:

What is the typical turnaround time for cases in your lab?

Our standard turnaround time for case completion is 9 business days in-lab. If you have specific timing requirements, please let us know before the case is shipped, and we'll do our best to accommodate your needs.

Q5:

Are there any expedited options available for faster turnaround?

Yes, we offer expedited services for cases that require quicker processing. Please contact our customer service team at for details and pricing associated with expedited orders.

Q6:

What shipping carriers do you use for sending out cases?

Depending on the region that your office is located, we will arrange for you to use UPS, FedEx, or a regional courier in order to ship your cases to us.

Q7:

How much does shipping cost?

Shipping and handling fees are charged at $9.99 per invoice for cases delivered within the contiguous United States. Please inquire about rates for Hawaii and Alaska.

Q8:

What is your return policy?

You can find a detailed copy of the Essential Smiles Dental Laboratories’ policy on the back of your Rx Form, or you can access our return policy here.